AV EcoSystem Review Email Fix

8 Sep 2017


So, following my blog and email of yesterday I got the following response from Gandi:

Normally, it is the recipient’s email server rules that play to deliver the message to the recipient’s box.

To decrease the chance to be considered as spam by the recipient mail server, you can add the SPF record in your zone file.

To do this, you can refer to the instructions page here:


Please delete the current SPF record below :

@ 10799 IN TXT "v=spf1 a mx include:_spf.elasticemail.com ~all"

The SPF records to be added is as below (please use edit mode : EXPERT):

@ 10800 IN TXT "v=spf1 include:_mailcust.gandi.net ?all"

Above records indicate when mail is sent from the email server Gandi, normally, it is not spam.

Note that changes to your zone file will take around 3 hours to propagate on the Internet. Please wait for this propagation time before doing test.

For more information about the SPF record, please see the online documentation:


and I had the following from Federico

This is the step-by-step video tutorial that Zoho Mail provides: https://docs.zoho.com/embed/28z4w99ee43ded3f14b3182bf0041c35042b7

Ok. That one was purely SPF. This one is for DKIM (3-min): https://docs.zoho.com/embed/281y6174f134d5f244817a38c7d32e4cd4c41

If you’d rather scan text (DKIM): https://www.zoho.com/mail/help/adminconsole/dkim-configuration.html SPF: https://www.zoho.com/mail/help/adminconsole/spf-configuration.html

So there’s a lot to review here, and I’m going to calm myself with an athletic node test rep. Ah, calming and I think 3 minutes to complete the rep. So what’s the deal with this email?

Gandi is asking me to delete the spf1 record for elasticemail. Now this might have a negative impact on our newsletter sending but I guess I should just go ahead since we won’t be sending a newsletter for a while … I scanned the text information on SPF and DKIM from Federico. Not sure if we also need a DKIM but in the first instance I’ll do what Gandi instructs, removing:

@ 10800 IN TXT "v=spf1 a mx include:_spf.elasticemail.com ~all"

and replacing it with

@ 10800 IN TXT "v=spf1 include:_mailcust.gandi.net ?all"

so this will take up to 3 hours to propagate, and I should try a test of email sending after that. Ah delayed feedback debugging, how I loathe thee :-) And in the meantime I could try and follow Gandi’s other instructions to try and fix sending from sam@agileventures.org from my iPhone … and that’s fixed now too, yay!

by Sam Joseph